C Ward Electrics is committed to protecting the privacy and security of our customers suppliers and website visitors. This privacy policy explains how we collect, use, store and protect your personal information
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact details – such as your name, address, email, and phone number.
- Service information – details about the electrical work requested or carried out.
- Payment information – including bank transfer details or invoice information (we do not store card details).
- Communications – any correspondence you have with us via phone, email, or social media.
2. How We Use Your Information
We use your personal data for the following purposes:
- To provide electrical services and complete contracts.
- To send quotes, invoices, and receipts.
- To respond to enquiries and provide customer support.
- To comply with legal, tax, and regulatory obligations.
- To improve our services and maintain business records.
3. Lawful Basis for Processing
We process your personal data under the following lawful bases:
- Contract: to fulfil the services you have requested.
- Legal obligation: to meet our tax, accounting, and regulatory responsibilities.
- Legitimate interests: to manage our business, keep in touch with customers, and improve our services.
- Consent: if you opt in to receive marketing communications.
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Professional service providers (e.g. accountants, IT support).
- Suppliers or subcontractors, where necessary for completing work.
- Regulators or legal authorities, if required by law.
All third parties we work with are required to keep your information secure and use it only for the purposes agreed.
5. Data Storage and Security
- We store personal information securely in password-protected systems.
- We retain your data only as long as necessary for the purposes outlined in this policy, typically 6 years for tax and legal records.
- We take appropriate technical and organisational measures to protect your data from unauthorised access or loss.
6. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your data where it is no longer necessary.
- Object to or restrict certain types of data processing.
- Request transfer of your data to another service provider.
If you wish to exercise any of these rights, please contact us using the details below.
7. Cookies and Website Use
If our website uses cookies, these are only used to improve user experience and analyse website traffic. You can manage or disable cookies through your browser settings.